Our team will be more than happy to help. 

RETURNS & REFUNDS

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not refund products due to the following: change of mind, personal preference of scent/texture or packaging.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thebodsociety.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thebodsociety.com and send your item to: unit 5/19 baling street, cockburn central 6164

Shipping
To return your product, you should mail your product to: 

unit 5/19 baling street, cockburn central 6164

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

SHIPPING
All orders will be packed/shipped on Tuesday/Wednesday's. All orders are shipped via Sendle and Australia Post. Please allow 3-8 business days Australia wide. These time frames are indicative and are subject to the couriers. Tracking Numbers will be sent to you once your order has been shipped. 
If you have any questions about our returns, refunds or shipping please email us at hello@thebodsociety.com

PRE-ORDERS
If you pre-order an item from our store along with other products, all items will be shipped together when the pre-ordered item becomes available. Pre-order delivery dates are estimates, and while we strive to deliver within the specified timeframes, external factors such as shipping delays from our suppliers may sometimes cause delays. If you would like your other items shipped sooner, please contact us, and we will create a shipping label at your cost. Please get in touch with us if your delivery is delayed.

PICKUP 

We have pickup available every Tuesday between 10am-2pm. All details will be emailed to you once your order is ready for collection. If you can't miss the pickup day/time frame we can arrange your order to be shipped and an invoice will be emailed. 

We are not a retail store which means we are unable to trade for daily pickup.

ALLERGIC REACTION

In the unlikely event of an allergic reaction please send us an email to hello@thebodsociety.com with photos of your skin and the products you've used. There will be a reaction report and questionnaire for you to fill out and send back to better assess the reaction. A receipt/proof of purchase must be provided to be eligible for a refund. It is highly advised you to stop use immediately if an irritation occurs and that your opened products are discarded appropriately or returned to the seller.